🎉 Embrace Gentle Comfort for Body & Mind 🎉
RETURN POLICY
Flexible adjustment, considerate aftercare, gentle boundary.
This universal aftercare guideline covers voluntary exchange, adjustment and value-refund service for received merchandise, designed to lower communication cost and optimize post-acquisition experience for all users.
Admissible Premise
Merchandise remains unaltered, unwashed and intact, with original outer wrapping, identity tags and matched attachments fully reserved. All bespoke personalized works are excluded from aftercare adjustment scope permanently.
Submission Cycle
All adjustment requests shall be submitted within the confirmed valid post-receipt cycle. Late submission will not enter manual review queue for unified operation standard.
Final Resolution Options
Verified valid requests support equivalent item swap, store exclusive value credit, original channel value reimbursement three optional resolutions for independent user selection.